© 2026 Ellan O'Neill

11:18 AM

Newcastle, UK

A timeless brand, a contemporary digital experience

A timeless brand, a contemporary digital experience

A timeless brand, a contemporary digital experience

Kiki McDonough

Reimagining the e-commerce experience for a heritage jewellery brand, improving product discovery and creating a more intuitive path to purchase.

My role

UX / UI Designer

Date

2026

image

The challenge

Kiki McDonough's digital experience wasn't keeping pace with modern customer expectations. Navigation lacked clarity, product discovery was fragmented, and key collections were difficult to browse, creating friction throughout the shopping journey.

The challenge

Kiki McDonough's digital experience wasn't keeping pace with modern customer expectations. Navigation lacked clarity, product discovery was fragmented, and key collections were difficult to browse, creating friction throughout the shopping journey.

The solution

A more polished and intuitive e-commerce experience that balanced luxury storytelling with commercial clarity. The redesign improved the way customers moved through the site, from clearer navigation and collection pathways to more considered product discovery, filtering and product page layouts. The final direction created a calmer, more refined shopping experience that better supported both brand perception and conversion.